Tech Support Call From 1985

I received THIS request for tech support YESTERDAY …

Hi Dick,

Would you please tell me what a Code A is and how we fix it. When we try to add soy loads to one of the years we get an error message – “CODE A – Call Personal Logic”.


The guy who wrote this email is the accountant at a Grain Dealer (they process Corn and Soybeans and Wheat).  He is the guy who replaced the guy who I sold a Lotus 1-2-3  program to a while back.

You see I sold it to my man Elgin when we were both in our early 30’s.  Elgin retired a couple of years ago so this is his replacement.  You see .. I sold them this program (which basically runs all the receiving, shipping and storage of all commodity for their Grain Elevator) IN 1985

Written in Lotus 1-2-3 it is a data-centric version that is actually a database program that brings data in and out of a code and forms shell.  It has all the capability to start a new year and a new commodity themselves. And they have not called me in about 2 years.  In fact no one called me for the last 10 years (there were still a couple of places using it in the last ten years) unless it was because they forgot how to do something … maybe 3 calls total.

I think I should win some kind of award for this but of course I won’t.  I never made much money on it either but frankly the stuff I learned building the app was my PHD in building reliable, maintainable, self-managing spreadsheet solutions.

Maybe my mistake has been that I build stuff to work and work and work so I don’t make enough money on support or revisions 😦

Dilbert Bugs


About Biggus Dickus

Dick is a consultant in London, ON Canada who specializes in Microsoft Excel and Microsoft Office Development.
This entry was posted in Access, Access Solutions, Business Intelligence, Excel, Excel 2013, Microsoft Access, Microsoft Access 2013, Microsoft Excel 2013, Office 2013, Office Automation, Power BI, Power BI Desktop, Power Query, PowerPivot, Spreadsheets, VBA. Bookmark the permalink.

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